Refund policy

Refund & Return Policy

Last Updated: May 2026
This Refund & Return Policy applies to all orders placed on our official website, covering order cancellation, quality issue after-sales, free returns and full/partial refunds. Please read the following rules carefully before submitting any after-sales requests.

1. After-sales Application Period

We provide a 30-day after-sales guarantee period. The guarantee period starts from the date when you receive and sign for the package. All return, full refund or partial refund applications must be submitted within 30 calendar days. Any overdue applications will be rejected directly.

2. Return Eligibility Requirements

All returned products must meet all the following requirements; otherwise, we reserve the right to reject returned packages and refuse refunds:
  • Products are unused, unworn, unwashed and free from artificial scratches or damages;
  • Original packaging, tags, labels and matching accessories are complete and intact;
  • Product damages are not caused by improper use or storage by customers;
  • Valid order number, logistics tracking number and real product photos shall be provided as required by customer service.

3. Non-Returnable & Non-Refundable Items

Due to product attributes and cross-border after-sales regulations, the following items do not support returns, exchanges or refunds under any circumstances:
  • Personal hygiene products: underwear, swimwear, beauty tools and disposable supplies;
  • Customized products: personalized goods with exclusive engraving, printing or patterns customized per customer requirements;
  • Clearance products: all final sale items marked "No Return & No Refund" on product pages;
  • Products damaged or modified artificially after customer receipt.

4. After-sales Solutions for Different Scenarios

4.1 Wrong Item, Missing Item or Damaged Item (Store/Logistics Liability)

Please contact our customer service within 48 hours after package receipt and provide complete unboxing video and product defect photos if you receive wrong goods, missing accessories or logistics-damaged products. You can choose one of the following three free after-sales solutions:
  1. Free reshipment of correct products or missing accessories with zero cost for customers;
  2. Partial refund without returning damaged goods;
  3. Full refund after returning damaged goods, with all return shipping fees covered by our store.

4.2 Returns for Personal Reasons (Dislike, Wrong Size, Unsuitable)

If you apply for a return within 30 days due to personal reasons and the product meets all return standards, the following rules apply:
  • All return shipping fees and cross-border customs fees incurred during return transportation shall be borne by customers;
  • We will process the original refund within 3-7 business days after receiving and inspecting undamaged returned goods;
  • Original shipping fee paid during order placement is non-refundable.

4.3 Order Cancellation Before Shipment

You can cancel your order for free and get a full original refund before the order is shipped. Once the order is dispatched, direct order cancellation is unavailable, and all requests will be handled as personal reason returns.

5. How to Submit Return & Refund Request

  1. Send an email to our official support mailbox: support@odjas.net
  2. Email Subject: Return/Refund Application + Your Order Number
  3. State detailed return reasons and attach relevant proof including defect photos and unboxing videos
  4. Our customer service team will reply within 1-2 business days and provide official return address and follow-up procedures.

6. Refund Processing Time

  • Refund Review: We will complete refund review within 1-2 business days after receiving and inspecting returned products;
  • Refund Arrival: Funds will be returned to your original payment account within 3-7 business days after approval. The exact arrival time depends on the settlement cycle of your bank or payment platform, which is beyond our control.

7. Special Notes for Cross-border Returns

You shall truthfully fill in customs declaration information for international return packages. We will not be responsible for package detention, customs fines or logistics delays caused by false declaration by customers. We do not support offline in-person returns or cash refunds; all after-sales services are processed online only.

8. Policy Revision Right

We reserve the right to revise this Refund & Return Policy at any time. The latest version will be updated synchronously on our website. All orders are subject to the policy version effective on the order placement date.